Corporate Quality Policy

The management of Gilbert is committed to the pursuit of perfection in all areas of the organization. Working as a team, with the involvement of employees, in the continuous quality improvement process Gilbert ensures that the company’s goals for quality and efficiency are met.

Gilbert’s target is to maintain and to improve the quality of products and service, in order to meet and exceed customer needs as well as internal requirements. Gilbert’s management is committed to the safety of the company’s operations and, in particular, to the health and safety of its employees, customers and the public in general.

Under observance of the aforementioned, customer satisfaction is the company’s main priority:

" We will be our customers’ preferred supplier. "
President: Nancy Duplan.
Corporate Quality Objectives
In accordance with the corporate quality policy, the company’s quality objectives are :

that the company’s products and service exceed or meet customers’ requirements
continuous improvement of product quality and service customer satisfaction
to be the preferred supplier
to ensure the safety of the company’s operations

ISO 9001
Gilbert's Dynamic Quality System is ISO9001 compliant guaranteeing its customers the top quality available.
Individual Responsibility
All employees adhere strictly to the policies and guidelines outlined in the quality manual and in documented procedures. It is the duty of each employee to inform the department head or the Management Representative when activities performed do not match the documented procedures, or when documented procedures and work instructions are unclear or ambiguous. The department head is also notified of any identified nonconformity or deficiency where the correction or prevention of such nonconformity or deficiency is out of the employee’s scope of responsibility.